Every WhatsApp chat in one place.
Fuzzy Logic App puts WhatsApp inside your CRM. Reply from your business number, share one inbox with your team, and send automatic WhatsApp messages that follow up every lead. On the Flow plan, £139 + VAT a month.
- Your business number
- One shared team inbox
- Automatic follow-ups
- Unlimited users & contacts
- 01WhatsApp in your unified inbox
- 02Every chat saved to the contact
- 03WhatsApp steps in your automations
- 04Booking reminders on WhatsApp
- 05Reply from your phone or desktop
- 06Plus everything in Freedom
Your customers are on WhatsApp.
Your records aren't.
People read WhatsApp far more reliably than email, so that's where they message you. But when those chats live on one person's phone, nobody else can see them, follow-ups get missed and there's no record in your CRM. A WhatsApp CRM fixes that by bringing the chats into the same place as the rest of your customer information.
New to this? Read our guide: What is a WhatsApp CRM, and does your business need one?
WhatsApp that works
like part of the team
One inbox for everything
WhatsApp sits alongside email, SMS, Facebook, Instagram, Google Business messages and website chat, in one thread per customer.
Your business number
Send and receive WhatsApp messages from your business number inside the app. Our UK team helps you connect it.
Every chat on the record
Messages are saved to the contact, next to their emails, calls, notes, quotes and invoices, so anyone on the team can pick up the conversation.
Automatic follow-ups
Add WhatsApp steps to your workflows: a reply to a new enquiry, a nudge on a quote, a thank-you after a job.
Fewer no-shows
Booking confirmations and reminders can go out on WhatsApp, where customers actually see them.
Reply from anywhere
Answer WhatsApp messages from the Fuzzy Logic app on your phone or desktop, and get notified the moment a new one comes in.
Real jobs WhatsApp does for you
Letting agents: viewing reminders
Send viewing reminders on WhatsApp and get confirmations back in seconds, all logged against the applicant.
Salons and clinics: bookings
Confirm appointments, remind the day before, then prompt a rebooking a few weeks later.
Trades: quotes that get answered
Follow up a quote on WhatsApp instead of chasing by phone, and see the reply in the same thread as the job.
WhatsApp comes with Flow and above
Every plan includes the CRM, inbox, bookings, invoicing, automations and website hosting. WhatsApp is added from Flow upwards. Not sure which fits? Book a free call and we'll help you choose.
- FlowEverything in Freedom, plus WhatsApp in your inbox and automations.£139 + VAT/month
- FusionEverything in Flow, plus work and project management for your team.£199 + VAT/month
- FrameworkEverything in Fusion, plus an unlimited AI Agent (fair use) that can answer WhatsApp enquiries for you.£329 + VAT/month
- Get Flow What else is in Flow?
Set up in 3 steps
Choose Flow
Sign up online in a couple of minutes, or book a free call first if you'd like a walkthrough.
Connect your number
We'll help you connect your business WhatsApp number to the app. Your UK team is on hand if you get stuck.
Switch on follow-ups
Turn on automatic replies and reminders, and start answering every chat from one inbox.
WhatsApp CRM FAQ
What is a WhatsApp CRM?
A WhatsApp CRM connects your business WhatsApp to your customer records. Instead of chats living on one phone, every message is saved against the right contact, your team can share one inbox, and you can send automatic messages such as replies, reminders and follow-ups.
Which plan includes WhatsApp?
WhatsApp is included in Flow (£139 + VAT a month), Fusion (£199 + VAT) and Framework (£329 + VAT). It isn't part of Freedom, but you can upgrade at any time and keep everything you've set up.
Can I use my existing business number?
Usually, yes. WhatsApp has rules about which numbers can be connected to business software, so book a free call and we'll check your number and talk you through the options before you switch.
Are there extra WhatsApp charges?
WhatsApp (Meta) charges for some business messages, such as template messages sent to start a conversation. These are billed pay-as-you-go, so you only pay for what you send. Replying to a customer who has messaged you is usually free within WhatsApp's 24-hour window.
Can my whole team reply?
Yes. Fuzzy Logic App has unlimited users, so everyone can work from the same inbox and see the full conversation history for each customer.
Can I send WhatsApp messages automatically?
Yes. You can add WhatsApp steps to your workflows, such as an instant reply to a new enquiry or a booking reminder. WhatsApp requires pre-approved templates for messages you start, and we'll help you set those up.
Can the AI Agent reply on WhatsApp?
Yes. On Framework, the AI Agent can answer and qualify enquiries across WhatsApp, SMS, email, social and website chat using your own business information, then book them in or hand over to your team.
Where can I get help?
Chat to us using the bubble on this page, message us on WhatsApp, call 01634 919119 or email [email protected]. You can also book a free call with one of our experts.
Never miss a
WhatsApp lead again
WhatsApp, your CRM, bookings and automations in one app. Flow is £139 + VAT a month, with no contract.
